SHIPPING & RETURNS

DELIVERY SERVICES

STANDARD UK DELIVERY (EXCL NORTHERN IRELAND, CHANNEL ISLANDS AND IOM)

£5.39 delivery in UK unless we have a offer on.

Please allow 2-5 working days for delivery.

EXPRESS UK NEXT DAY SHIPPING

please email us at info@wingsofwild.com for express delivery requests

NORTHERN IRELAND

£15

Please allow 2-7 working days for delivery.

EUROPE* (INC. THE CHANNEL ISLANDS & THE ISLE OF MAN)

£15.00

Please allow 2-10 working days for delivery.

Please note that there may be additional customs, duty and clearing charges depending on the destination, these will vary from country to country. Any charges of this nature will be calculated on arrival and are the responsibility of the customer. In the event that these fees are not paid and the order is returned to us, return shipping and any fees applied will be deducted from the refund.

RETURNS & EXCHANGES

If you wish to return them for any reason, please email us at: Info@wingsofwild.com

State the item you wish to return, the reason for return and if you want a refund* or exchange**. We will respond as soon as possible and advise you if the item you wish to exchange for is available, in the case that it is not available, we will issue a refund*. Any difference in price will need to be considered before your new style is sent out to you. Please post your goods back to us within 14 days including a note with your name, order number and reason for return within the parcel. The items to be returned must remain in the condition and packaging they were received in. Any items returned not in a saleable condition will be returned to you and no refund will be issued. All items returned to us are at your own risk and expense, so we recommend using a recorded service.

All EU + International returns: please note that the return shipping charges and any associated duties + taxes are the responsibility of the customer to pay.

Once we receive your returned item, we will send out your new WINGS OF WILD bag or issue the agreed refund*.

*Refunds are to the value of the item/s purchased and do not include cost of P&P.

FAULTY ITEMS

We have thoroughly quality tested our bags. In case of any issues, if any issue presents itself within the first 30 days from purchase, we will arrange to have it returned to us and will replace or refund.
We are a young company and are looking at options for repairs in future but we do not have this facility set up yet.

Please note that this excludes any issues which are due to misuse or external factors not relating to the manufacturing of the product, or normal

wear and tear.

To contact us regarding a faulty bag, please email Info@wingsofwild.com with your order number / proof of purchase, a brief description of the

issue, and a photo.